Delivery and Returns

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

Returns

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@mumforgettable.com!

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@mumforgettable.com with photos of wrong/damaged items and we’ll sort that out for you.

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@mumforgettable.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!